Ride Along Checklist
Use this checklist as a guide during your ride along. Make sure your designated ride along technician goes over and showcases all of these topics and subjects as you will frequently need to know this information.
Did your ride along technician touch on specifics on what independent contracting means, how it applies to your taxes, the differences between being an independent contractor versus employee? Be sure to ask them any questions about contracting with Auto Rescue Solutions.
Did the technician go over tire changes, jump starts, fuel deliveries and lockouts? Did they go over safety procedures and tools necessary for each service?
Make sure you are aware of how to change a tire on all types of vehicles. Do you know about different vehicle jacks points? Remember: We do not plug or patch tires.
Did you go over safety procedures on jump starting a vehicle with the technician? Make sure you connect cables appropriately and know how to jump start a vehicle properly.
Make sure the you are aware that CurbsidePRO reimburses up to $5 of fuel to be delivered to motorists. CurbsidePRO will not be able to reimburse more than that.
Make sure you are aware of how to unlock different types of vehicles. Remember to touch on how to unlock a vehicle without leaving damage.
Make sure you are aware how to identify the battery type, testing batteries, the sales/installation process and returning battery cores.
Be sure to go over all the points below with the technician. Before proceeding to a new topic, make sure you are comfortable using the app.
Make sure you know how to login and how to reset their password if needed.
Learn about going on duty and the receiving new work orders check box.
Go over the battery tab in the CurbsidePRO app. Discuss the features: Order a Battery, Sell a Battery, Return a Core and Get Support
Go over the required settings with the technician and how they should be set to "Allow/Always Allow"
Get a step by step walkthrough of a work order. Do you know how to accept a work order? Do they know how to close a work order out if they have additional fees?
Go through a test call. These are mock calls that can be used to show how to properly close out a call and how to use the app.
Know how to accept work orders and how to accept multiple WOs at one time.
Do you know about exclusive work orders and the benefits of accepting them?
Know the difference between what good and bad check in photos are. Good photos show the vehicle's identification, it's condition, location or service need.
Learn about abandonments are and how to avoid them.
Know when/why a GOA or tow may be required. Go over the different reason options to choose from in the app.
Know the difference between what good and bad check out photos are. Good photos show the vehicle's identification and the state of the vehicle after service.
Learn that the Rescue Tab is where you will go to receive and work through your rescue requests. Be sure to go through the individual tabs within the page as well.
Learn that the Rescue Tab is where you will go to receive and work through your rescue requests. Be sure to go through the individual tabs within the page as well.
This is for work orders being offered.
This is for work orders you have accepted and where you can work through them.
This is to finalize any additional fees for a WO. Be sure to submit photos of tolls or parking fee receipts or fuel costs for fuel deliveries.
These show finalized services submitted for billing.
Do you know what an ATA is or the company goal? 59 min ATA. If extended ETA is required, dispatch must be updated.
Talk about how to handle different complications that may arise while performing work orders.
Discuss what to do when you accidentally accept a work order. Make sure to call dispatch, requesting a reroute within the first 10 mins and learn how a job abandonment could lead to your profile being marked for review if you exceed 10 mins or excessively reroute request.
Talk through the process of finding out if the motorist is at a different location than listed on the work order. Outline the process if the new location is over 5 mins: notify dispatch, GOA original work order and request an updated work order.
Learn the importance of waiting until dispatch can verify the vehicle needing service is covered before performing the service. Learn how performing a service on a vehicle that is not covered can result in not being paid.
Talk about how top technicians communicate with motorists. Touch on best clothing choices for winter and summer months. Go over safety precautions when on the road. Go over tips and tricks that help top technicians exceed long term.
Talk about how to make a courtesy call and what verification questions should be asked? Such as, "Are you still needing assistance?", "Is the address correct?" and "Is there anything I need to be on the lookout for our anywhere specific I need to go?"
Motorists must be present with the vehicle. Always greet them, introduce yourself, and let them know you’re there to get them back on the road safely. Never begin work without confirming you are speaking with the motorist and that it is the correct vehicle.
Learn the importance of providing the best customer experience. Each motorist will receive a survey once the work order is complete. Review ways you can provide great customer service.
Go over the Auto Rescue Solutions tipping program, ETip.
Learn the best practices and safety procedures, questions to ask motorists, site awareness, etc.
Learn what each department does, how they can help and when you may need to reach out to each department.
Learn when you need to contact dispatch and for what dispatch would be able to help you with.
Phone: 469-317-3636
Learn when you need to contact onboarding and for what onboarding would be able to help you with.
Phone: 469-949-1150
Email: onboarding@curbside.pro
Learn when you need to contact payroll and for what payroll would be able to help you with.
Email: techniciancompensation@curbside.pro
Learn when you need to contact the market manager team and for what the market manager team would be able to help you with.
Phone: 214-972-0533
Email: marketlead@curbside.pro